tkgm Terms and Conditions

tkgm is an online entertainment and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply between tkgm and every registered or unregistered user ("you" or "user") of this site.

By accessing this website, creating an account, or using any service, you confirm that you have read, understood, and agreed to fully comply with these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

tkgm reserves the right to amend or change these Terms at any time. Any changes will be published on the site, and continued use of the site by the user will be considered acceptance of those changes. To learn more about us, visit the tkgm About Us and Company Information page.

2.1 Age Requirement

To open an account on tkgm and participate in any casino or betting activity, the user must be at least 21 years of age. Documents may be requested for identity verification at the time of registration or at any stage thereafter. Providing false information about age is a serious violation and may result in account closure and forfeiture of deposited funds.

2.2 One Account Policy

Only one account per person is permitted. Creating multiple accounts using the same person, address, device, or payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and all bonuses and winnings will be considered void.

2.3 Accuracy of Account Information

It is the user's responsibility to keep all information provided at registration — name, mobile number, date of birth — accurate and up to date. If false or incomplete information is provided, tkgm may suspend or cancel the account.

2.4 Password and Security

It is your responsibility to keep your login credentials confidential. All activity on the account will be considered the user's own. If your password is lost or you suspect unauthorised access to your account, contact the support team immediately.

bKash, Nagad, Rocket and Upay can be used for transactions on tkgm. The minimum deposit for each method is ৳200 and the minimum withdrawal is ৳500. Withdrawal requests are generally processed within 1 hour.

3.1 Deposit Terms

• The account used for a deposit must be registered in the user's own name — deposits through third parties are not accepted.
• Deposited amounts are added directly to the account, and where an applicable bonus exists, the bonus amount is credited separately.
• In the event of a system error or delay, please contact the support team.

3.2 Withdrawal Terms

• Withdrawal requests are accepted only from verified accounts.
• To make a withdrawal, any active bonus wagering requirements must be met.
• tkgm reserves the right to hold withdrawals and request additional verification in cases of suspected irregular activity.

3.3 Fraudulent Transactions

If chargebacks, fraudulent payments, or any illegal financial activity are detected, tkgm will immediately close the account and legal action may be taken where applicable. If you notice anything unusual in a transaction, please report it to the support team yourself.

tkgm offers various types of bonuses from time to time. Each bonus has its own terms, which are detailed on the relevant offer page.

4.1 Welcome Bonus

New members can receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw this bonus, the bonus amount must be wagered 25 times. For example: depositing ৳1,000 gives a bonus of ৳1,500, making the total balance ৳2,500; before withdrawing this bonus, ৳1,500 × 25 = ৳37,500 must be wagered.

4.2 General Bonus Rules

• A bonus is never considered direct cash; a bonus cannot be withdrawn unless the wagering requirement has been met.
• Any attempt to claim bonuses from multiple accounts will result in all bonuses and associated winnings being cancelled.
• tkgm reserves the right to change or discontinue bonus offers at any time.
• Wagering on certain games may contribute less or more towards the wagering requirement — this will be stated in the details of each offer.

4.3 VIP and Cashback

tkgm's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier — the higher the tier, the more cashback you receive on your weekly net losses. All terms relating to cashback are detailed in the VIP section of the site.

Specific rules apply to sports betting, casino games and other entertainment activities on tkgm.

5.1 Validity of Bets

• A bet will only be considered final once the system has successfully confirmed it and issued a reference number.
• Incomplete bets due to technical errors or connection issues will be considered void and the staked amount will be returned.
• A bet cannot be changed or cancelled after an event has started, unless a specific offer allows for that option.

5.2 Cancellations and Results

• If an event or match is cancelled, the bet will be processed as void and the stake will be returned.
• In the event of a dispute over a result, the official result of the relevant sports authority will be considered final.
• If any one selection in a multi-bet is cancelled, that selection will be removed from the bet calculation and the result will be determined based on the remaining selections.

5.3 Irregular Betting Patterns

If tkgm suspects irregular betting patterns, the use of automated software, or coordinated manipulation on any account, tkgm has the right to suspend betting on that account and withhold withdrawals until an investigation is completed.

The following activities are strictly prohibited on tkgm:

1. Operating an account on behalf of a minor or a third party.
2. Falsifying personal information or payment details.
3. Operating multiple accounts with the intent to abuse bonuses.
4. Placing bets using automated bots or third-party software.
5. Intentionally exploiting system errors or bugs and conducting transactions without reporting them.
6. Using another user's identity or gaining unauthorised access to their account.
7. Using the platform for money laundering or any other illegal financial activity.

For any of the above violations, tkgm will immediately close the account, may forfeit all deposited funds and winnings, and will take legal action where necessary.

tkgm gives the highest priority to protecting users' personal data. Information collected at registration is used only for account verification, payment processing, and service improvement. To learn more about our policy on sharing data with third parties, please read our Privacy Policy and Data Protection Rules.

7.1 Cookies and Tracking

Cookies are used to improve the experience of using this site. Accessing the site means you agree to the cookie policy. Cookies can be managed through browser settings, though doing so may limit some features.

7.2 Data Security

tkgm uses SSL encryption and modern security technology to keep all users' financial and personal data secure. Even so, no security measure is 100% impenetrable, and users also bear responsibility for keeping their own information safe.

tkgm believes that online betting and casino games are a form of entertainment and should not take precedence over a user's financial and mental wellbeing. We therefore give users the option to set limits on their gaming.

Requests to set deposit limits, betting limits, loss limits, or to temporarily suspend an account for a set period can be made through the support team. For a complete guide on managing gaming habits and safe betting, see our Responsible Gaming Guide page.

8.1 Self-Exclusion

Any user may apply for a temporary or long-term self-exclusion. An account will not be reactivated before the self-exclusion period has ended. This facility is available free of charge and can be requested by contacting the support team.

8.2 Protection of Minors

tkgm takes a firm stance against the use of the site by minors (under 21). Parents and guardians with minor family members at home are advised to use parental control software. If a minor is found to have registered, that account will be immediately closed.

tkgm always aims to provide uninterrupted service. However, service may be temporarily disrupted due to technical maintenance, upgrades, internet connection issues, or other unavoidable reasons. In such situations, tkgm will not be held liable for any losses or damages.

9.1 Technical Errors

If a technical error in any game or on the betting platform causes an incorrect result to be displayed, tkgm reserves the right to change that result or void the bet. If a user notices an error or irregularity, they should notify the support team immediately.

9.2 Mobile App

tkgm's Android and iOS apps are available through official channels. tkgm is not responsible for the security of apps downloaded from third-party sources.

A user may request closure of their account at any time through the support team. Any outstanding bets must be settled before the account is closed, and the available balance may be withdrawn subject to wagering requirements being met.

On the other hand, if a violation of these Terms is established, tkgm reserves the right to close any account without notice. In such cases, funds obtained through the violation will be forfeited, though the return of legitimately deposited principal funds will be considered depending on the circumstances.

If you have a complaint about any decision or service from tkgm, please contact the support team first. Support is available in Bengali and English via 24/7 live chat and email.

11.1 Complaints Process

1. First raise your complaint via live chat or email and provide the relevant details (account number, transaction ID, date).
2. The support team will review the complaint and respond within a reasonable time.
3. If you are not satisfied with the initial resolution, you may request that the matter be escalated to a higher authority.

tkgm's final decision in resolving a dispute will be considered binding. For general questions, see our FAQ and Support Information page.

tkgm and its officers, employees, or representatives accept no liability for the following:

• Losses caused by the user's internet connection being interrupted.
• Delays or errors in third-party payment services.
• Unauthorised third-party access to an account where the user has not kept their password secure.
• Losses on bets placed at the user's own discretion.

To the extent permitted by law, tkgm's total liability shall in no circumstances exceed the amount held in the relevant user's account.

If any part of these Terms is found to be legally unenforceable, only that part shall be considered void — the remaining terms will continue in full effect.

Failure to comply with one part of these Terms shall not be treated as a waiver of the entire agreement. If tkgm does not enforce a particular term, that shall not be taken to mean the term has been cancelled.

The latest version of these Terms will always be available on this page. Make a habit of reading it regularly so you stay informed of any changes.