tkgm's Commitment to Responsible Gaming
Gaming should be fun — not stressful. tkgm believes every player has the right to understand their own limits and play accordingly.
Age Verification is Mandatory
You must be at least 21 years old to open an account and participate in any betting or casino activity at tkgm. Minors are not permitted to create accounts, and no one may play on behalf of a minor. Parents and guardians must not help minors create accounts or use the platform.
tkgm may request age verification documents at any time in accordance with our Terms and Conditions. If the required information is not provided within the specified time, the account may be temporarily suspended.
What is Responsible Gaming?
Betting and casino games are a source of entertainment for many people. But that entertainment stays enjoyable only when it is kept moderate and planned. Responsible gaming means understanding your financial limits, setting clear boundaries, and treating gaming as entertainment rather than a way to make money.
tkgm always wants players to game in a healthy state of mind. If anyone feels their urge to play is getting out of control, contact tkgm's 24/7 live chat or email support for immediate help.
Before you play, ask yourself three questions: Am I playing to recover money I've lost? Am I spending beyond my budget? Is gaming affecting my daily work or relationships? If the answer to any of these is yes, stop now and seek help.
Your personal information is fully protected under our Privacy Policy and will never be shared with third parties when you reach out for support.
Self-Control Tools
tkgm offers several tools to help you stay in control of your gaming. These tools can be activated at any time from your account settings.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once set, the limit takes effect immediately; requests to increase it take time to review.
Session Time Limit
Set how long you can play in one sitting. When the time is up, your session will end automatically and you will need to log in again.
Loss Limit
Set a cap on how much you can lose within a given period. Once you reach the limit, no further bets can be placed for that period.
Temporary Break
Pause your account for any period from one day to six weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel you need more than a short break, activate self-exclusion for a period of 6 months to 5 years. This period cannot be shortened.
Reality Check
At regular intervals, a message will appear on screen showing how long you have been playing and what your results have been in that session. This helps you make informed decisions.
For more details about these tools, read our FAQ.
Warning Signs
If you notice the signs below, it is important to stop playing and seek help. These are not signs of weakness — they are signs of self-awareness.
Chasing Losses
If you keep placing bets thinking "I'll win this time" after every loss, that is a signal of a dangerous cycle.
Spending Essential Money
Using money meant for rent, food, or medical expenses on betting is a sign of a serious problem.
Hiding It from Family or Friends
Feeling the need to hide the amount you play or the losses you make from those close to you is a clear warning sign.
Impact on Work and Relationships
Missing work because of gaming or damaging relationships with loved ones are concerning signs.
Restlessness When Not Playing
If you feel irritable, anxious, or mentally unsettled when you cannot play, seek help.
Borrowing Money to Play
Borrowing money or taking on debt to fund betting is a very dangerous habit.
Where to Get Help?
Acknowledging a problem takes courage. Every support option below is completely confidential and available free of charge.
tkgm Live Chat
Live chat support is available 24 hours a day, 7 days a week in both Bengali and English. To activate self-exclusion or set limits, simply tell the support team via chat — they will take immediate action.
Email Support
If you prefer not to talk directly, write to us in detail by email. The tkgm support team responds in Bengali and will help based on your situation.
Family and Friends
Talk to a trusted family member or close friend. Having someone by your side makes it much easier to work through a problem.
Professional Counsellors
Seek help from a mental health professional or counsellor. Gambling addiction is a recognised mental health condition and you have every right to receive professional help for it.
Community Support Organisations
There are various mental health support organisations in Bangladesh that provide counselling for addiction issues. You can also contact the mental health department of a local hospital.
Immediate Account Closure
If you want to close your account right now, type "Close my account" in the live chat — the support team will act immediately without asking any questions.
tkgm's Commitment — Standing by Our Players
tkgm is not just an entertainment platform — we believe the wellbeing of every player is our responsibility. To that end, we have taken specific steps:
- No one under the age of 21 is permitted to open an account.
- Self-exclusion requests are processed within 24 hours.
- No promotional messages are sent to anyone under self-exclusion.
- If a suspicious pattern of play is detected, our team reaches out proactively.
- Full support is available in Bengali — language is no barrier.
- Visit our About Us page to learn more — who tkgm is and what we stand for.