tkgm Privacy Policy
Protecting your personal information at tkgm is our top priority. This policy explains in detail what information we collect, how we use it, and what your rights are.
Introduction and Scope
tkgm (referred to hereinafter as "we", "our", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy applies to all individuals who use tkgm's website, mobile application, or any related services.
Before reading this policy, we recommend reviewing our Terms and Conditions, as both documents together define the legal relationship between you and tkgm. Continuing to use our services indicates that you have agreed to the terms of this policy.
tkgm provides services only to individuals aged 21 or above. If any minor's information is collected unintentionally, it will be deleted immediately.
What Information We Collect
tkgm collects only the information necessary to provide its services. Below it is divided into three main categories:
2.1 Information You Provide Directly
Information you provide yourself when creating an account or using the service includes:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport details (during identity verification)
- Mobile banking numbers — bKash, Nagad, Rocket, Upay (for transactions)
2.2 Automatically Collected Information
When you access our platform, certain information is recorded automatically:
| Data Type | Purpose |
|---|---|
| IP Address | Security assurance and fraud prevention |
| Device type and operating system | Ensuring consistent service |
| Browser type and language settings | Improving user experience |
| Session time and navigation patterns | Identifying technical issues |
| Cookies and similar technologies | Saving login state and preferences |
2.3 Information Received from Third Parties
When required for identity verification or fraud prevention, tkgm may receive limited information from third-party verification services. This information is used only for specific purposes and is not used for marketing.
Section 03Purpose of Data Use
tkgm uses the collected information for the following specific purposes:
- Account Management: To facilitate registration, login, and account administration.
- Transaction Processing: To complete deposits and withdrawals correctly — deposits on our service start from ৳200 and all transactions are handled securely.
- Customer Support: To respond to your requests or complaints, via live chat and email.
- Security Assurance: To prevent unauthorized access, fraud, and money laundering.
- Service Improvement: To analyze usage patterns and improve the platform's technical performance and functionality.
- Legal Compliance: To comply with applicable laws and regulations.
- Promotional Communications: With your consent, to send relevant offers or updates — with the option to opt out at any time.
Data Storage and Security
tkgm employs industry-standard technical measures to protect your information:
4.1 Encryption and Security Measures
All data transfers on our platform are encrypted using SSL (Secure Socket Layer) technology. Passwords are never stored directly — they are stored only using strong hashing algorithms. Server access is strictly limited and regular security audits are conducted.
4.2 Data Retention Period
Information may be retained while an account is active and for the period necessary to fulfil specific legal obligations after it is closed. Once that period has passed, data is securely deleted or anonymised.
4.3 Staff Access
tkgm staff may access user information only as specifically required for their own job functions. A log is kept of every access and is regularly reviewed.
Section 05Data Sharing and Disclosure
tkgm never sells your personal information or shares it with third parties for advertising purposes. However, information may be disclosed in the following limited circumstances:
- Service Partners: organisations engaged for payment processing (bKash, Nagad, Rocket, Upay) or identity verification — only the necessary information, under strict confidentiality agreements.
- Legal Obligations: When a valid order from a competent authority or a court order is received.
- Fraud Prevention: When assistance to the relevant authorities is needed in the investigation of money laundering or serious irregularities.
- Business Changes: In the event of a company merger or acquisition, where data protection obligations remain unchanged.
If information needs to be shared for any purpose beyond the list above, your explicit consent will be obtained.
Cookies and Tracking Technology
tkgm's website and app use cookies and similar technologies to operate smoothly. Cookies are small text files stored on your device that help remember your preferences on future visits.
6.1 Types of Cookies
- Essential Cookies: For login state and session security — these cannot be disabled.
- Functional Cookies: To remember language preferences and display settings.
- Analytics Cookies: To understand which pages are used most — these operate on anonymised data.
Cookies can be managed or deleted from your browser settings. However, disabling essential cookies may cause some services to not work correctly.
Section 07Your Rights
Every user registered with tkgm has the following rights over their own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of incomplete or inaccurate information.
- Right to Erasure: Where there is no legal obligation to retain it, you may request that your information be deleted.
- Right to Restrict Processing: In certain circumstances, you may temporarily limit the use of your information.
- Right to Data Portability: You may request your provided information in a structured format.
- Right to Withdraw Consent: You may opt out of marketing communications at any time.
To exercise these rights, contact our support team directly. We will respond within a reasonable time after receiving your request.
Responsible Use and Data Security
A large part of your account's security is in your own hands. tkgm advises you:
- Use a strong and unique password and change it regularly.
- Do not share your login details with anyone — tkgm will never ask for your password by phone or message.
- Do not share your OTP code with anyone.
- If you log in from a public or shared device, always log out afterwards.
- If you notice any suspicious activity, inform our support team immediately.
To learn more about safe and responsible behaviour while gaming, read our Responsible Gaming page.
Section 09International Data Transfers
Due to tkgm's server infrastructure requirements, some data may be processed outside Bangladesh. International-standard data protection measures are ensured in countries where data may be transferred. Such transfers are limited only to what is necessary for operating the service.
All protections under this privacy policy remain applicable to international transfers, and data protection obligations are explicitly included in agreements with third parties.
Changes to the Policy
tkgm may update this privacy policy at any time due to business changes, technological developments, or legal requirements. If there are significant changes, registered users will be informed by email or app notification.
Continuing to use the service after updated terms are published on this page will be considered acceptance of the new policy. It is therefore recommended to check this page regularly.
If you disagree with any change, contact us or request that your account be closed. Answers to related questions can also be found in our FAQ section.
Section 11Contact and Complaints
If you have any questions, concerns, or complaints regarding this privacy policy, contact tkgm's data protection team through the following:
Contact Details
After submitting a complaint, a reference number will be provided. Additional verification information may be required for complex matters.